Premier Support

Support Exactly When You Need It

The Cynetix Premier Support structure is ideal for companies that need the reassurance of guaranteed response times without the large annual fees normally associated with this type of contract. Our Premier support system is designed to be fully flexible and contracts are always tailored to an individual company's needs.

The Basic Premier Contract Includes:

  • Guaranteed response times for all types of support
  • Helpdesk based support
  • Telephone support
  • Remote support
  • New user additions
  • Discounted hourly rate for engineer presence on site
  • Bi-annual network review
  • Hardware, software and service advice
  • Discounted hourly rate for all consultancy work
  • Basic cloud services support
  • Basic disaster recovery
  • Flexible payment terms

Popular, Optional, Modules

  • Onsite call outs
  • Web support
  • Website backups
  • Backup checks
  • Proactive monitoring
  • Video Conferencing support
  • Telephone system support
  • Security (surveillance) support
  • Cloud services
  • Full disaster recovery

Get in Touch

Don't like forms?

Call us on +44 (0)1246 384 888

Or email us enquiries@cynetix.co.uk

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We provide support in Barlborough, Worksop, Rotherham, Sheffield, Doncaster, Barnsley, Chesterfield, Derbyshire, Nottinghamshire, South Yorkshire and throughout the UK & Europe.
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Cynetix is a registered trademark of Cynetix Group LTD.